Company Description
Risclarity helps firms that serve complex investors streamline and scale through technology. As an industry leader in what we do, we’re often in uncharted territory but we thrive on the challenge and feel rewarded by the impact we’re able to make for our clients. We’re flexible team players who care about each other, take the initiative, seek to leverage technology, and feel a sense of ownership and an entrepreneurial spark for the company’s success.
Job Description
The Client Relationship Manager is the connective tissue between our team and our clients. You’re responsible for building trust and managing outcomes both externally and internally. As a communication champion and expert resource manager, you help clients feel supported in their journey to simplifying the complex, and Risclarity team members feel empowered with the information and resources we need to show up at our best for our clients.
Responsibilities include:
- Establish successful client relationships by developing a deep understanding of mutual (client/Risclarity) goals and individual issues.
- Coordinate calls, meetings, and other communications between clients and internal teams.
- Document, follow up, and follow through on all client communications to clarify expected outcomes, manage to-do items, and communicate decisions made.
- Provide ongoing and daily task management, including alerting teams of upcoming deadlines and if timelines are missed.
- Develop and track key milestones for each client project and engagement, proactively managing both internal and external stakeholders up, down, and everywhere in between to smooth the path forward.
- Provide regular status updates and oversee status meetings.
- Initiate discovery and problem-solving to resolve issues raised by clients.
- Collaborate with Risclarity’s Finance team to ensure appropriate engagement/project fees, time tracking, and invoicing.
- Create and implement processes and procedures to improve operational efficiency.
Qualifications: How You Work
You’ll be a wonderful fit for Risclarity’s culture and this position if you are:
- Flexible and comfortable in an environment where the pace of innovation often demands fluidity in managing timelines and expectations.
- Committed to improving yourself, your team, and the company, and respectfully challenging the status quo.
- Exceptionally organized and detail-oriented, with the courage to follow up on outstanding tasks.
- A relationship builder who is comfortable adjusting to many different work and communication styles.
- A curious critical thinker and problem solver who learns quickly and knows when to Google and when to ask a team member.
- Always looking at things from multiple points of view: project management, client, internal.
Knowledge, Skills, and Experience
- Mid Senior-level professional experience in financial technology and /or wealth management, including experience in software, banking, custody or financial reporting or operations. General knowledge of wealth management operations is preferred but not required.
- Advanced project management, account management, or product owner experience.
- Experience working in partnership with high-level leaders or executives.
- General technical proficiency including the ability to learn new technologies and programs quickly, and troubleshoot basic technical issues.
Location
The position is based in our main office in Golden, Colorado. While spending time each week in-office is generally required, Risclarity is proud to offer a variety of remote and flexible work options.
Benefits (for full-time employees)
- Company-sponsored group medical insurance up to $300/month with participation in the company plan.
- Company-sponsored dental and vision plans.
- SIMPLE IRA with 3% match.
- Unlimited vacation/PTO.
- Bonus based on performance as well as company profitability.
- Career advancement opportunities.
How to Apply
Apply here by submitting your resume along with a cover letter or statement explaining your interest in the position and how your experience has prepared you for this role.
Please note that offer will be contingent on satisfactory results from a background check. In addition, we do not sponsor applicants for work visas.
